Unfortunate Experience with Red Feniks Real Estate Agency in Moscow

Red Feniks Real Estate Agency positions itself as an international company with offices in Montenegro, Spain, Italy, Slovenia, Croatia, Turkey, UAE, Cyprus, and Northern Cyprus. The company’s Moscow office is located at Bolshaya Lubyanka, 13. Red Feniks offers a wide range of services, including consulting, commercial and residential real estate sales, organization of property viewing trips, and full legal support for transactions.

Promises of Red Feniks

The company claims to provide detailed and objective information on each property, assist in organizing trips for property viewings, and guarantee individual attention and complete confidentiality. Such promises may seem attractive to those looking for a reliable partner for purchasing real estate abroad.

Beginning of cooperation

We approached Red Feniks to select several real estate options abroad, confident that the company would fulfill its promises and provide quality service. Initially, the agency demonstrated a high level of professionalism, offering various properties and providing consultations on all our questions.

Prolonged transaction process

Unfortunately, the reality turned out to be far from the promises. The transaction process was significantly delayed despite pre-agreed deadlines. Time passed, and no solution was found, causing us serious concern. We expected prompt work and quick responses to our requests, but this did not happen.

Incorrect documentation

Another serious problem was the incorrect documentation. This caused significant legal issues that required additional time and funds to resolve. We expected that a company positioning itself as a professional in the real estate field would ensure the correct and timely preparation of all necessary documents.

High commissions and unsuitable properties

The agent we worked with recommended properties with high commissions that did not meet our needs. It seemed that their main goal was to maximize profit rather than satisfy the client’s needs. This led to even greater disappointment with the agency.

Insufficient attention and lack of feedback

Red Feniks showed insufficient attention to our needs. Feedback was almost non-existent, and the agents were not sufficiently involved in the transaction process. We expected a professional approach and constant interaction but faced complete disregard for our questions and requests.

Refusal to correct mistakes

After all these problems, the agency refused to correct its mistakes or offer a more competent realtor. We spent a lot of time and funds but did not receive quality service. This was the last straw, after which our trust in the agency was completely lost.

We are extremely dissatisfied with the work of the Red Feniks real estate agency and cannot recommend it to others. Their promises turned out to be empty words, and the service was at an extremely low level. If you plan to seek their help in purchasing real estate, be prepared for possible problems and inconveniences. Do not fall for their tricks and carefully check all the services provided.

+7 495 625-06-75
Bolshaya Lubyanka st. 13/16 bld. 1